• SERSER
  • Grey Book of Public Services

    The Grey Book of Public Services in Serbia is a product of the two-year project “Partnership for Public Administration Reform and Public Services in Serbia – PARtnerships“, The goal of the Grey Book is to present the most important results of conducted research and to offer a specific set of recommendations for improvement of public service delivery.

    Authors: Katarina Tadić | Milena Lazarević

    Openness and inclusiveness of public policy-making in Serbia

    This Study was created within the project “Partnership for Public Administration Reform and Public Services in Serbia – PARtnerships”. The project has focused on the services most frequently used by citizens within three different areas: the issuance of personal documents by the police administrative service, services provided by the primary health care units (community health centres), and the services of enrolling children in pre-school institutions and primary schools within the education area.

    Authors: Katarina Tadić | Milena Lazarević

    Gender Issues in the Western Balkans

    This brief has been prepared as one of the proposals by civil society from the Western Balkans for Western Balkans Summit in London in July 2018.

    Authors: Milena Lazarević | Katarina Tadić

    Openness and inclusiveness of public policy-making in Serbia

    Management of the public policy system is one of the key reform areas within the Public Administration Reform (PAR)1 framework in Serbia, along with the public service delivery system. On the other hand, the participatory and evidence-based process of public policy making not only increases transparency and accountability, but also positively influences the public policy outcomes, that is, improves the quality of public services.

    Authors: Katarina Tadić | Milena Lazarević

    Human resources at the local level

    Public administration reform in Serbia, having entered a new stage with the endorsement of the Public Administration Reform Strategy and its Action Plan for implementation, aims, inter alia, at establishing a harmonised and merit-based civil service system and at improving human resource management.

    Authors: Katarina Tadić | Vladmir Mihajlović

    Citizen-oriented Public Administration in Serbia

    Public administration in Serbia faces numerous challenges and difficulties, some of which are reflected in the lack of capacity, but some also in the reluctance of the Government and the administration to adapt to new demands.

    Authors: Katarina Tadić

    Gender Parity and Decision-Making in the Serbian Public Administraton

    The lack of gender parity in managerial positions in both the private and public sectors in almost all European countries indicates the persistence of a range of structural, legal, and social barriers which continue to negatively affect women’s promotion and participation in positions of power.

    Authors: Katarina Kosmina | Katarina Tadić

    Gender mainstreaming of Public Policies in Serbia

    An essential element of the new Strategy is gender impact assessment or in other words gender analysis of policies, measures and programmes.

    Authors: Katarina Tadić

    Slovak Presidency of the EU

    From 1 July to 31 December 2016, Slovakia holds the presidency of the Council of the European Union.

    Authors: Sena Marić | Katarina Tadić | Dušan Protić
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