Do new circumstances change routines?
The impact of the COVID-19 pandemic outbreak on citizens’ usage of electronic access to administrative services has been limited in the Western Balkans.
Opening governments in times of lockdown
The ongoing coronavirus crisis has spurred a myriad of measures from governments in the Western Balkans to better inform their citizens and provide services in emergency circumstances. Yet, responses to the pandemic and the institution of unprecedented lockdown measures have introduced various challenges to already fragile standards of transparency, accountability and rule of law, as well as have exposed shortcomings in the functioning of public administrations, in the Western Balkans.
COVID-19 tracing app in Serbia
Governments across the globe are increasingly using digital tools to accelerate the tracking of people infected with COVID-19 and their contacts as a key measure to prevent the pandemic’s spread. Among potential solutions, contact tracing mobile applications have emerged as the most used and discussed, and it is likely that many governments, including Serbia’s, will include them in national public health efforts.
Designing better public services in Serbia
Serbia’s public service providers make decisions with little knowledge of people’s preferences. Designing services together with citizens will not only benefit service users, but will also help the government to learn about its own performance in service delivery.
The Senior Civil Service System in Serbia
This stand-alone policy brief deals with lack of real progress in professionalisation and depoliticisation of senior civil service in Serbia.
Serbia’s EU accession negotiations on Chapter 32
Serbia started off accession negotiation talks with the EU on the Chapter 32 – Financial control in 2015, but after more than three years it is difficult to assess the country’s progress since there is hardly any public communication on developments in this chapter.
Lack of government transparency in Serbia
This policy brief tackles the transparency of two inter-related aspects of the Serbian Government’s work: decision-making at its sessions and reporting on its activities and results, including on budget spending. It reminds that insufficient transparency limits opportunity for public scrutiny, and therefore opens the door for erosion of rule of law and other democratic standards.
Openness and inclusiveness of public policy-making in Serbia
Management of the public policy system is one of the key reform areas within the Public Administration Reform (PAR)1 framework in Serbia, along with the public service delivery system. On the other hand, the participatory and evidence-based process of public policy making not only increases transparency and accountability, but also positively influences the public policy outcomes, that is, improves the quality of public services.
Human resources at the local level
Public administration reform in Serbia, having entered a new stage with the endorsement of the Public Administration Reform Strategy and its Action Plan for implementation, aims, inter alia, at establishing a harmonised and merit-based civil service system and at improving human resource management.
Towards a Smart Staff Retention Policy for the Sustainable EU Integration of Serbia
Why a staf retention policy?